Because preservatives in skincare products are one main cause of skin irritations, boscia uses state-of-the-art Japanese technology along with its unique manufacturing and filling process to ensure the products are free of preservatives, stay fresh and are exceptionally effective. Each boscia product is formulated without the use of preservatives through a highly-advanced discovered technology in which each formulation utilizes a combination of unique and specific ingredients that, in conjunction with each other, create a final formula that does not require the use of preservatives. Each and every ingredient used in every single boscia product works in symphony with each other, resulting in a formula without the need for preservatives. This, in conjunction with the state-of-the-art "Clean Room" manufacturing and filling process and the "Fresh Dispensing" packaging, ensures that each formula is immaculate and free of any airborne contaminants.

To obtain beautiful, healthy skin, we recommend using boscia products on a regular basis. Keeping recommended usage (amounts and frequency) in mind, we have packaged each product as either a one-month or two-month supply. To gain the optimum benefit of boscia, we recommend using the entire product for up to six months after opening.

boscia guarantees that all products on boscia.com will have a shelf life of at least 90 days from the date they leave our warehouse. Additionally, all promotional items, including sale, on boscia.com will have at least 4 week shelf life from the time they ship.

You do not have to use every product to help your skin; however, because preservatives can often irritate skin, you will get best results eliminating them completely from your regimen. You may find that any irritations or breakouts you have been experiencing will disappear once you have started using our preservative-free products. Once you have set your skin free from harsh chemicals and possibly cleared up any irritations, you can begin to combat existing or future signs of aging with our treatment products that incorporate only the purest botanicals and gentlest technological advancements.

All boscia products have been formulated with you in mind. We have avoided potentially irritating ingredients like preservatives. If there is a particular ingredient you are allergic to, please read through the ingredient list carefully for each product.

boscia offers sample sizes of several of our products that we are happy to have you try. To place an order for samples, please click here to register if you haven’t already done so and call boscia customer service at 1.888.635.8884. We offer samples free of charge, with a fee of $2.50 for shipping and handling (available in the U.S. only). Samples will be mailed via USPS first class mail, and take up to seven business days to arrive once mailed. Unfortunately, a tracking number for sample orders is not available.

On occasion, we may offer a gift with purchase (GWP). All promotional items used as GWPs will have at least 4 weeks of guaranteed shelf life from the time they ship. Be sure to check out our site on a regular basis to take advantage of our exclusive online specials.

We truly appreciate your love for boscia products and we are honored that you would like to resale our products to spread the love. However, resale of boscia products is strictly prohibited without our authorization. It includes selling our products in your store, selling them online or exporting them to other countries.

All boscia products are 100% gluten-free.

Yes, all boscia products are noncomedogenic.

Boscia products are only sold through authorized retailers or on this website. eBay and some sites are not authorized retailers of boscia products. If you have any doubt as to whether a specific retailer is authorized, please contact us. The products sold on our website are intended for personal use only, not for resale. Any suspected resale of our products for personal or business profit is strictly prohibited. We will not accept/we reserve the right to cancel orders that appear to be for resale purposes. Any orders found to have characteristics of reselling i.e. large quantities, frequent orders, orders by dealers or resellers or the use of freight forwarding, may be cancelled in the sole discretion of boscia LLC. boscia LLC. shall have the right to cancel all subsequent orders from any such customers. Reselling shall be defined as purchasing or intending to purchase any products from boscia for the purpose of engaging in a commercial sale of that same product with a third party. 

After placing your order online, you will receive a confirmation email within 24-48 hours. Please ensure your email address is entered correctly before placing your order. If you do not receive the email confirmation within 24-48 hours, kindly check your junk/spam folder. If you still do not receive it, please email us at customerservice@boscia.com or call 1.888.635.8884 to speak with one of our customer service representatives. 

We currently accept the following credit cards for orders placed online: Visa, MasterCard, American Express and Discover. We also accept PayPal. If you'd like to place your order by phone, please call 1.888.635.8884.

To check the status of your order, log on to My Account via the boscia website or call our customer service line at 1.888.635.8884.

If you placed your order online before 7:00 AM PST and would like to change or cancel or change it, you must do so by calling Customer Service at 1.888.635.8884 by 10:00 AM PST the same business day. In the event of an order placed on the weekend, please email customer service at customerservice@boscia.com. Orders can only be cancelled within 2 hours of when they are placed. Please note requests to change or cancel via email may not be retreived in time as they are usually answered within 3 business days. After that deadline, your order will be sent to our warehouse facility, at which time we cannot recall it. We also may not be able to make any change to a delivery address once an order has been shipped out of our warehouse. Please contact Customer Service with any questions.

Applicable tax will apply to the addresses shipped to California.

Please note that unless otherwise stated, only one promo code can be used per order and cannot be combined with any other offers. Most promo codes exclude kits and sets.

We reserve the right to cancel any order for any reason and to refuse bulk orders. If we do so we will contact you and refund any charges that have been incurred.

If we detect multiple accounts being created to make bulk orders, we may cancel your orders and/or accounts.

We may cancel any order if your billing address and shipping address do not match your card holder information. When an order is placed with a discrepancy between the billing and the shipping addresses, or with a billing address outside the US, or the order is above a certain value, we will manually review and cancel them, if necessary. In some cases, we request additional documentation of the billing address on the order in question to make sure that the order has been placed by the account holder.

We may also ask our customers to fill out a Credit Card Authorization Form as an extra security measure. When we need to verify a purchase, we will send an Authorization form via e-mail or alternatively you may download it HERE.

Please note the authorization form and all the necessary documents must be faxed to us before we can process or ship any order.

To protect our customers and Boscia, LLC from credit card fraud, we must take extra security measures. We appreciate your understanding. If you have any questions regarding verifying purchases, please call Customer Service at 1-888-635-8884 (M-F 8:00AM-5:00PM PST)

Please see our Terms and Conditions page for further information

 
US Orders

We offer UPS shipping to the contiguous 48 states and USPS to Alaska, Hawaii, and PO Boxes. You can choose from UPS Ground, UPS 3-Day Select, UPS 2-Day Air, and UPS Next Day Air.*

* Expedited shipping may not be available during holiday season.

Please note: Orders are not processed on weekends or major holidays.

*Orders placed after 7am PST/10am EST Mon-Fri will require one additional business day for processing. Expedited shipping is available on in-stock items only. Please note UPS does not deliver on Saturdays, Sundays and holidays.
 
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Canadian Orders
 
We do not ship to Canada. We apologize for any inconvenience.
 
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International Orders (UK only)
  
We currently offer USPS shipping to delivery addresses in United Kingdom. For other regions please use our store locator to see if our products are availble in your country. We apologize for any inconvenience.

The actual shipping rate for your order will be calculated and your approval requested via email before your card is charged and your order shipped. Also, an additional shipping and handling charge will be added to your total amount. All customs and import duties are applied when your shipment reaches your country. We have no control over these charges and no way to estimate what they will be. Therefore, these charges are the responsibility of the customer. Please contact your country's customs office for details on how charges are applied. Any items returned due to non-payment of customs and import duties or failure to claim will be issued a refund minus a 20% restocking fee. Shipping and handling fees are also non-refundable.  We may be unable to ship to some countries. In the event we are unable to ship to your country, you will be notified that your order has been cancelled.

Unfortunately, due to circumstances outside of our control, some international orders are stopped by the customs agency in your country. We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide. We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. If for whatever reason the package is seized by Customs officials, we will not be able to issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.

ALL SALES ARE FINAL. Unfortunately we are unable to accept exchange or return of orders shipped to International locations. Please note 30-day return policy only applies to domestic orders only.

Please note: it may take longer than the estimated delivery time below if your local customs office requires additional investigation on your orders.

Once your order has been shipped, we will update the status in the My Account section of the boscia website. If sent via UPS, this will include a tracking number and link to the UPS website so that you can obtain up-to-date tracking information. You will also receive a Shipment Confirmation email with tracking information.

The following return policy only applies to orders placed through www.boscia.com

If you purchased your boscia products from any other retailers, please directly contact the store for further asssistance.

After receiving your order, if you are not completely satisfied, simply return the product(s) within 30 days of receipt for a full refund or exchange. You may direct any questions about your return or exchange to customerservice@boscia.com

Please note products that have been purchased through our website, www.boscia.com, or our toll free number 888-635-8884, can be returned for a refund or exchange. All items used as GWPs will have at least 2 months of guaranteed shelf life from the time they ship. Items purchased at a retail location may only be returned to that retail location. We will not accept these items for exchange, and cannot issue a refund for items purchased at one of our retailers.

Returns:
Make a copy of your invoice, and mail it, along with the item(s) being returned, via insured USPS, UPS, or FedEx to the address below. Any items received free with purchase through a promotion must also be returned along with qualifying purchased items. Customers are responsible for any return shipping costs.

boscia reserves the right on bulk purchases of merchandise (for other than individual personal consumption by the purchaser) to refuse and/or limit returns, refunds and/or credits due to the sensitive nature of our products.

Sale items sales are final and no exchange or return is accepted.

Exchanges:
Make a copy of your invoice, and mail it, along with the item(s) being returned, via insured USPS, UPS, or FedEx to the address below. Specify on the Return Request List the item(s) you wish to receive in exchange. If you have an exchange for the same dollar amount as the original purchase, boscia will ship the exchanged item(s) upon receipt of the return. If you wish to exchange an item for an item of a different value, boscia will issue a refund for the returned item and a charge for the new item. Customers are responsible for any return shipping costs.

boscia Returns
14450 Myford Road
Irvine, CA 92606

Please obtain a tracking number for the return shipment and email it, along with your order number, to customerservice@boscia.com boscia cannot provide a refund or exchange for returns without a tracking number that are lost in shipment. The original shipping charges, as well as any shipping and handling charges related to your return or exchange, are not refundable, except in the case of a defective product being exchanged for a replacement.

Please note: It may cause a delay if any of the following are missing:

• The product(s) being returned
• Free promotional items (if any)
• Copy of invoice

Issuing your refund:

• A refund will be issued to you in the original form of payment within 14 business days of receiving the returned item at our warehouse.
• Any promotional deduction you received on your original purchase will be recalculated when the merchandise is returned or exchanged.
• We will not be able to issue a refund if any items received free with purchase through a promotion are not returned along with purchased items.
• Final sale items cannot be returned for refund or exchange.
• Issuing a refund may not be accepted or delayed if your returned item(s) are not eligible for refund.
• If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the pre-discount price minus a portion of the discount you received as a result of receiving a multiple discount, not the pre-discount price of the single item.

Yes, all domestic orders over $50 receive free UPS Ground or USPS Priority (Alaska, Hawaii, Puerto Rico) shipping. The qualifying order total is calculated after all promotional discounts are taken. International orders do not qualify for free shipping.

Customers are responsible for all costs involved in re-shipping goods when a submitted address is incorrect or incomplete, or if the delivery was unable to be completed due to the customer’s absence.  If your order is being returned due to insufficient address, you will need to e-mail us an updated address. Once your package arrives back to us, we will reach out to the customer for an additional reshipment fee. If a refund is requested please note that the original shipping fees are non-refundable and a refund for the merchandise is only issued once the packages is returned to our facility.  Please ensure you enter the correct shipping address. Please note we have no control over packages that are delivered to incorrectly entered delivery addresses and we cannot be held responsible for them.

Orders that are refused, returned to sender or never claimed from the carrier will be subject to a 20% restocking fee, and will incur a charge to be reshipped, varying depending on the recipient’s location. In the event UPS is unable to leave your package at your shipment destination, they will make three attempts to deliver before returning it to sender. For any problems related to the delivery of your order, please contact Customer Service at 1.888.635.8884.

Intercept delivery (UPS only)
Any shipping address changes including adding a suite#, apt# or company name that you may request after we ship out your package, there will be $15.00 service fee charged. Please note we can only request this service when the package is in transit. However, if the transit time is short we will not be able to ask for this service.  Once the package is delivered we have no control over changing addresses. With this service fee, we will contact UPS to reroute your package to any new location or have it sent back to us even if it's still in transit. To avoid this charge, please review your shipping address carefully before pressing the submit button.

Shipping to forwarding services
We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected. If you place an order and your shipping address is a forwarding address you are responsible for contacting the company to locate your shipment. 

UPS Access Point
UPS may redirect your packages to a nearby Access Point if you are not home at the time of delivery. Please note we do not have an option of opting in or out of having their customers' pacakges delivered to an access point. We are all opted in automatically and we can't request to not have packages sent to an access point. Once package is delivered to an access point, we are unable to have the package redelivered via UPS. The package must be collected at the access point by the customer. We will not be able to issue a refund for a package that is delivered and confirmed picked up at an access point. Please call UPS directly to resolve any issue related to Access Point deliveries.

When logging in to My Account, click on "Forgot your password?" This will take you to a page that asks you for your email address. Your password will then be sent to you via email.

To change your password or update your information, log in to My Account and click on the Account Edit section. This will allow you to update all of your personal information.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. And further, your credit card number is never displayed on the site or in emails. For added security, you are required to enter your credit card number again with each order via our secure server.

That's no problem at all. Simply call us at 1.888.635.8884 and place your credit card order with one of our representatives. We also accept PayPal.

As outlined in our Privacy statement, boscia will never sell, exchange, or release any of your individual personal information to a third party without your express permission.

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