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FREQUENTLY ASKED QUESTIONS
All boscia products have been formulated with sensitive skin in mind. No artificial fragrances, dyes, or harmful ingredients to irritate or annoy.
Harsh preservatives in skincare are one of the main causes of skin irritations, therefore we rely on naturally occurring compounds (Probiotics, Radish Root Extract and Honeysuckle Flower Extract) and safe synthetics to help maintain product integrity for truly safe and clean beauty.
All boscia products are stamped with a unique ‘boscia freshness date guarantee’ directly on the package (excluding samples, travel sizes and GWP. We recommend using those within 12 months of opening). It’s an expiration date for unopened products so you get the most out of our products and use them at their peak efficacy period to have the best experience possible. For products purchased on boscia.com, boscia guarantees a shelf life of at least 90 days from the date they leave our warehouse.
We recommend using products within a year after opening.
Yes, all boscia products are 100% gluten-free.
Yes, we offer three free sample packettes in every order. Packettes are automatically added to your order and are subject to availability. We also offer travel-sized products for purchase – another great way to try and test before buying full-size.
On occasion, we may offer a gift with purchase (GWP). Be sure to check out our site regularly to take advantage of our exclusive online specials.
boscia products are never tested on animals. We are proud to be cruelty-free, Leaping Bunny and PETA certified.
We truly appreciate your love for boscia and are honored that your would like to resale our products. However, resale of boscia products is strictly prohibited without our authorization. It includes selling our products in store, online or exporting to other countries.
boscia products are only sold through authorized retailers or on boscia.com. eBay is not an authorized retailer of boscia products. If you have any doubt as to whether a specific retailer is authorized, please contact us. The products sold on our website are intended for personal use only, not for resale. Any suspected resale of our products for personal or business profit is strictly prohibited. We will not accept/we reserve the right to cancel orders that appear to be for resale purposes. Any orders found to have characteristics of reselling i.e. large quantities, frequent orders, orders by dealers or resellers or the use of freight forwarding, may be cancelled in the sole discretion of boscia LLC. boscia LLC shall have the right to cancel all subsequent orders from any such customers. Reselling shall be defined as purchasing or intending to purchase any products from boscia for the purpose of engaging in a commercial sale of that same product with a third party.
While all boscia products are formulated with the highest quality ingredients and are safe for sensitive skin, we recommend consulting your physician for information specifically regarding if you're pregnant, nursing or trying to become pregnant. For more ingredient information, all of our products' ingredients are available on each product's description page.
After placing your order online, you will receive a confirmation email within 24-48 hours. Please ensure your email address is entered correctly before placing your order. If you do not receive the email confirmation within 24-48 hours, kindly check your junk/spam folder. If you still do not receive it, please email us at email@example.com or call 1.888.635.8884 to speak with one of our customer service representatives.
We currently accept the following credit cards for orders placed online: Visa, MasterCard, American Express, Discover, JCB, Diner Club, and Elo. We also accept the pay options PayPal, Google Pay, Apple Pay, Affirm, Klarna, AfterPay and Amazon Pay.
Please click the links to learn more about how each payment option works.
We regretfully do not accept internationally issued credit cards at this time.
To check the status of your order, log in to your account via the boscia website or call our customer service line at 1.888.635.8884.
Boscia processes orders as quickly as possible, which means we may not be able to cancel or modify your order (including address change) before it is labeled for shipment. If you'd like to cancel your order, please reach out to Customer Service at firstname.lastname@example.org.
Applicable tax will apply to the addresses shipped to California.
EcoCart is an e-commerce plugin that calculates your order's carbon footprint at checkout and offers the option to go carbon neutral for those looking to lower their carbon footprint. If a customer selects the option to reduce those emissions, this required dollar amount is added to the checkout total and donated directly to a verified sustainability project. Click here to learn more about our cause of choice. Please note, EcoCart charges are non-refundable.
Please note that unless otherwise stated, only one promo code can be used per order and cannot be combined with any other offers. Most promo codes exclude kits, sets and sale items.
We reserve the right to cancel any order for any reason and to refuse bulk orders. If we do so we will contact you and refund any charges that have been incurred.
If we detect multiple accounts being created to make bulk orders, we may cancel your orders and/or accounts.
We may cancel any order if your billing address and shipping address do not match your card holder information. When an order is placed with a discrepancy between the billing and the shipping addresses, or with a billing address outside the US, or the order is above a certain value, we will manually review and cancel them, if necessary. In some cases, we request additional documentation of the billing address on the order in question to make sure that the order has been placed by the account holder.
To protect our customers and Boscia, LLC from credit card fraud, we must take extra security measures. We appreciate your understanding. If you have any questions regarding verifying purchases, please call Customer Service at 1-888-635-8884 (M-F 8:00AM-5:00PM PST)
Please see our Terms and Conditions page for further information
Shipping Notice: Free shipping for orders over $30 is offered only to the contiguous 48 states. On all orders under $30 (excluding tax and including any promotional discounts) there is a $5 shipping fee. Orders are not processed on weekends or major holidays. Orders placed after 7am PST/10am EST will require one additional business day for processing. Available on in-stock items only. Please note UPS does not deliver on Saturdays, Sundays and holidays. Orders take 1-2 business days to process before shipment. Once orders are processed, shipping times 2-5 business days.
Please note that we do not ship internationally at this time.Back to top
Once your order has shipped, you will receive a confirmation email or text (if phone number provided) within 48-72 hours. Please ensure your email address and/or phone number is entered correctly before placing your order. If you do not receive the shipping confirmation within 72 hours, kindly check your junk/spam folder. If you still do not receive it, please email us at email@example.com or call 1.888.635.8884 to speak with one of our customer service representatives.
The following return policy only applies to orders placed through www.boscia.com
If you purchased your boscia products from any other retailers, please directly contact the store for further asssistance.
After receiving your order, if you are not completely satisfied, simply return the product(s) within 30 days of receipt for a full refund or exchange. You may direct any questions about your return or exchange to firstname.lastname@example.org
Please note products that have been purchased through our website, www.boscia.com, or our toll free number 888-635-8884, can be returned for a refund or exchange. All items used as GWPs will have at least 2 months of guaranteed shelf life from the time they ship. Items purchased at a retail location may only be returned to that retail location. We will not accept these items for exchange, and cannot issue a refund for items purchased at one of our retailers.
Returns or Exchanges:
Make a copy of your invoice, and mail it, along with the item(s) being returned, via insured USPS, UPS, or FedEx to the address below. Any items received free with purchase through a promotion must also be returned along with qualifying purchased items. If you wish to exchange an item for an item of a different value, boscia will issue a refund for the returned item and you may place an order. Customers are responsible for any return shipping costs. Please obtain a tracking number for the return shipment and email it, along with your order number, to email@example.com boscia cannot provide a refund or exchange for returns without a tracking number that are lost in shipment. The original shipping charges, as well as any shipping and handling charges related to your return or exchange, are not refundable, except in the case of a defective product being exchanged for a replacement.
14450 Myford Road
Irvine, CA 92606
Missing or Damaged items:
If your package was damaged during transit, save the box and merchandise and notify us immediately at firstname.lastname@example.org and do not throw away any damaged products or a refund may not be isssued.
Please note: It may cause a delay if any of the following are missing:
Issuing your refund:
Customers are responsible for all costs involved in re-shipping goods when a submitted address is incorrect or incomplete, or if the delivery was unable to be completed due to the customer’s absence. If your order is being returned due to insufficient address, you will need to e-mail us an updated address. Once your package arrives back to us, we will reach out to the customer for an additional reshipment fee. If a refund is requested please note that the original shipping fees are non-refundable and a refund for the merchandise is only issued once the packages is returned to our facility. Please ensure you enter the correct shipping address. Please note we have no control over packages that are delivered to incorrectly entered delivery addresses and we cannot be held responsible for them.
Orders that are refused, returned to sender or never claimed from the carrier will be subject to a 20% restocking fee, and will incur a charge to be reshipped, varying depending on the recipient’s location. In the event UPS is unable to leave your package at your shipment destination, they will make three attempts to deliver before returning it to sender. For any problems related to the delivery of your order, please contact Customer Service at 1.888.635.8884.
Intercept delivery (UPS only)
Any shipping address changes including adding a suite#, apt# or company name that you may request after we ship out your package, there will be $15.00 service fee charged. Please note we can only request this service when the package is in transit. However, if the transit time is short we will not be able to ask for this service. Once the package is delivered we have no control over changing addresses. With this service fee, we will contact UPS to reroute your package to any new location or have it sent back to us even if it's still in transit. To avoid this charge, please review your shipping address carefully before pressing the submit button.
Shipping to forwarding services
We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected. If you place an order and your shipping address is a forwarding address you are responsible for contacting the company to locate your shipment.
UPS Access Point
UPS may redirect your packages to a nearby Access Point if you are not home at the time of delivery. Please note we do not have an option of opting in or out of having their customers' pacakges delivered to an access point. We are all opted in automatically and we can't request to not have packages sent to an access point. Once package is delivered to an access point, we are unable to have the package redelivered via UPS. The package must be collected at the access point by the customer. We will not be able to issue a refund for a package that is delivered and confirmed picked up at an access point. Please call UPS directly to resolve any issue related to Access Point deliveries.
When logging in, click on "Forgot your password or need to set a new one?" This will take you to a page that asks you for your email address. A password reset link will then be sent to you via email.
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. And further, your credit card number is never displayed on the site or in emails. For added security, you are required to enter your credit card number again with each order via our secure server.
That's no problem at all. Simply call us at 1.888.635.8884 and place your credit card order with one of our representatives. We also accept PayPal.
As outlined in our Privacy statement, boscia will never sell, exchange, or release any of your individual personal information to a third party without your express permission.
Do tell! We want to know what you think of the products you've tried, bought, know, or love. Use our Ratings & Reviews to voice your opinions about your recent beauty buys. It's pretty simple.
If you are a returning customer, you will be prompted to sign in by providing your e-mail address (login) and password.
If you are a new customer and have not shopped or reviewed with us before, you will need to register before being able to rate products and write reviews. Click here to register.
Rate a Product
There is a five-star rating scale for each product. One star is the lowest rating and five stars is the highest. Click on the star you wish to select your rating.
Write a Review
When writing your reviews, be sure to keep it clean. (No obscenities, discriminatory language, spam content, or critical comments about other reviews or reviewers.) Please don't include personal contact information or non-Sephora URLs. We recommend that you focus on the product and include details about what you like or dislike about it.
Submit Your Review
Click on the "Submit" button to submit your review. You will get a confirmation page to let you know it has been successfully submitted.
All reviews are read and moderated to abide by our guidelines. We will reject reviews which include obscenities, discriminatory language, spam content, or critical comments about other reviews or reviewers. Your review will also be rejected if it includes personal contact information. All approved, valid reviews will be posted within 72 hours of submission. Read the full Rating and Reviews guidelines below.
We want to know what you think of the products you've tried, bought, know, and love.
When writing your review, please consider the following guidelines:
- Focus on the product and your individual experience using it
- Provide details about why you like or dislike a product
We reserve the right not to post your review or to withdraw any posted review for any reason. Your review will be excluded if it violates review guidelines or contains any of the following types of content:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, "spam" content, or references to other products, offers, or websites
- Any content or materials which you do not own or for which you have not secured all necessary rights
- Email addresses, URLs, phone numbers, physical addresses, or other forms of contact information
- Critical comments about other reviews posted on the page or their authors
- Discussion of medical conditions or claims of medical effectiveness
In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues, please contact us directly. Do not submit this feedback through a product review.
Otherwise, feel free to review as many products as you wish!
Signing up is as easy as creating an account (250 points just for joining!). After account creation, you’ll automatically be enrolled and begin receiving points on your purchases.
On your dedicated Rewards Program page, you’ll be able to see the rewards you’re eligible for in the “Rewards” section. If eligible to redeem, click “Get Reward”. If redeeming a product reward, the product will add to your cart. If redeeming a voucher, click “Redeem” to receive your redemption code. Then copy and paste this into the promotion codes section at checkout to apply it.
These points are eligible for redemption now.
These points are still being verified, such as a recent purchase (please note, purchases have a 14-day pending period).
Void or Declined
These points will not be added to your account, such as if you return or cancel a purchase.
You may combine product rewards with voucher codes. However, only 1 voucher code can be redeemed per order and cannot be combined with other discount codes or gift card codes.
Unfortunately, we are not able to merge points from multiple accounts at this time.
500 points will automatically be credited to your account on the day of your birthday.
Please allow up to 2 weeks for Welcome PR box delivery from the day you enter the program’s Sake Squad tier.
Points expire after 12 months.
Points begin accumulating to your Rewards account from the date of rewards program launch, March 2, 2022.