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FREQUENTLY ASKED QUESTIONS
Shipping Notice: Free 2-day shipping via UPS or FedEx for orders over $30 is offered only to the contiguous 48 states. On all orders under $30 (excluding tax and including any promotional discounts) there is a $5 shipping fee. These orders will also ship 2-day via UPS. Excludes Alaska, Hawaii, Military addresses, U.S territories (including Virgin Islands, Guam and Puerto Rico) and PO boxes. Orders are not processed on weekends or major holidays. Orders placed after 7am PST/10am EST Mon-Fri will require one additional business day for processing. Available on in-stock items only. Please note UPS does not deliver on Saturdays, Sundays and holidays.
Please note that we do not ship internationally at this time.
Orders will not ship until payment is verified and/or corrected (if applicable). If you have placed an order via PayPal, please note, PayPal does process funds immediately, however, Boscia will still need to process your order. Once your order has been processed by boscia, you will receive a confirmation from boscia. Please ensure you enter the correct shipping address as any delays due to incorrect delivery addresses will delay arrival. Customers are responsible for all costs involved in re-shipping goods when a submitted address is incorrect or incomplete, or if the delivery was unable to be completed due to the customer’s absence. Orders that are refused, returned to sender or never claimed from the carrier will be subject to a 20% restocking fee, and will incur a charge to be reshipped, varying depending on the recipient’s location. If a refund is requested, please note that the original shipping fees are non-refundable and a refund for the merchandise is only issued once the packages are returned to our facility. Please note, we have no control over packages that are delivered incorrectly or delivery addresses that are entered incorrectly and we cannot be held responsible for them. All delivery times are estimates and subject to change.Back to top
All bulk sales are non-returnable.
Once your order has shipped, you will receive a confirmation email or text (if phone number provided) within 48-72 hours. Please ensure your email address and/or phone number is entered correctly before placing your order. If you do not receive the shipping confirmation within 72 hours, kindly check your junk/spam folder. If you still do not receive it, please email us at firstname.lastname@example.org or call 1.888.635.8884 to speak with one of our customer service representatives.
The following return policy only applies to orders placed through www.boscia.com
If you purchased your boscia products from any other retailers, please directly contact the store for further asssistance.
After receiving your order, if you are not completely satisfied, simply return the product(s) within 30 days of receipt for a full refund or exchange. You may direct any questions about your return or exchange to email@example.com
Please note products that have been purchased through our website, www.boscia.com, or our toll free number 888-635-8884, can be returned for a refund or exchange. All items used as GWPs will have at least 2 months of guaranteed shelf life from the time they ship. Items purchased at a retail location may only be returned to that retail location. We will not accept these items for exchange, and cannot issue a refund for items purchased at one of our retailers.
Returns or Exchanges:
Make a copy of your invoice, and mail it, along with the item(s) being returned, via insured USPS, UPS, or FedEx to the address below. Any items received free with purchase through a promotion must also be returned along with qualifying purchased items. If you wish to exchange an item for an item of a different value, boscia will issue a refund for the returned item and you may place an order. Customers are responsible for any return shipping costs. Please obtain a tracking number for the return shipment and email it, along with your order number, to firstname.lastname@example.org boscia cannot provide a refund or exchange for returns without a tracking number that are lost in shipment. The original shipping charges, as well as any shipping and handling charges related to your return or exchange, are not refundable, except in the case of a defective product being exchanged for a replacement.
14450 Myford Road
Irvine, CA 92606
Missing or Damaged items:
If your package was damaged during transit, save the box and merchandise and notify us immediately at email@example.com and do not throw away any damaged products or a refund may not be isssued.
Please note: It may cause a delay if any of the following are missing:
Issuing your refund:
Customers are responsible for all costs involved in re-shipping goods when a submitted address is incorrect or incomplete, or if the delivery was unable to be completed due to the customer’s absence. If your order is being returned due to insufficient address, you will need to e-mail us an updated address. Once your package arrives back to us, we will reach out to the customer for an additional reshipment fee. If a refund is requested please note that the original shipping fees are non-refundable and a refund for the merchandise is only issued once the packages is returned to our facility. Please ensure you enter the correct shipping address. Please note we have no control over packages that are delivered to incorrectly entered delivery addresses and we cannot be held responsible for them.
Orders that are refused, returned to sender or never claimed from the carrier will be subject to a 20% restocking fee, and will incur a charge to be reshipped, varying depending on the recipient’s location. In the event UPS is unable to leave your package at your shipment destination, they will make three attempts to deliver before returning it to sender. For any problems related to the delivery of your order, please contact Customer Service at 1.888.635.8884.
Intercept delivery (UPS only)
Any shipping address changes including adding a suite#, apt# or company name that you may request after we ship out your package, there will be $15.00 service fee charged. Please note we can only request this service when the package is in transit. However, if the transit time is short we will not be able to ask for this service. Once the package is delivered we have no control over changing addresses. With this service fee, we will contact UPS to reroute your package to any new location or have it sent back to us even if it's still in transit. To avoid this charge, please review your shipping address carefully before pressing the submit button.
Shipping to forwarding services
We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected. If you place an order and your shipping address is a forwarding address you are responsible for contacting the company to locate your shipment.
UPS Access Point
UPS may redirect your packages to a nearby Access Point if you are not home at the time of delivery. Please note we do not have an option of opting in or out of having their customers' pacakges delivered to an access point. We are all opted in automatically and we can't request to not have packages sent to an access point. Once package is delivered to an access point, we are unable to have the package redelivered via UPS. The package must be collected at the access point by the customer. We will not be able to issue a refund for a package that is delivered and confirmed picked up at an access point. Please call UPS directly to resolve any issue related to Access Point deliveries.